1. Does ResistanceWire.Com have what I want?

  2. How do I receive a quotation?

  3. How can I order from ResistanceWire.Com?

  4. Can I order product over the telephone?

  5. What methods of payment do you accept?

  6. Do you accept purchase orders?

  7. Will I have to pay sales tax on my order?

  8. What are the shipping costs for my order?

  9. When will my order ship?

10. Does ResistanceWire.Com ship outside of the U. S.?

11. Does ResistanceWire.Com have a minimum order?

12. Do you offer volume discounts?

13. If I cannot find what I am looking for on your site can you find it for me?

14. What is your return policy?

15. Where are you located?

1. Does ResistanceWire.Com have what I want? - ResistanceWire.Com has a full inventory of resistance, high temperature, and heating element alloys.  We stock round and flat wire as well as strip and bar material.  If you wish to search our inventory simply navigate to the inventory page and then select your alloy and gage size.  You will be shown our current inventory for that item and other closely matched gage sizes.  This inventory is updated DAILY.  The web page includes weight based pricing levels.

2. How do I receive a quotation? - You can receive a quotation for the wire of your choice in several ways.  You can navigate our site and search our inventory for your alloy and gage size to find the price levels.  The inventory search page includes interactive email links for inquiring about the alloy, gage, and weight you require.  You can also fax us at 260.483.1722, call directly on our Toll Free line 888.496.3626 (888.HYNDMAN), standard mail to our physical address, or email your request to Sales.

3. How can I order from ResistanceWire.Com? - You can order from ResistanceWire.Com by navigating our site and selecting inventory.  When you select your alloy and gage size you will see pricing for the appropriate price level you are interested in.  By clicking on the link on your weight selection, an immediate email will be sent to our Sales Department indicating your desire to purchase.  Sales will contact you to confirm your needs and process your order.  You may also email directly to sales, call or fax your request to ResistanceWire.Com (Fax:  260.483.1722; Phone:  888.496.3626 / 888.HYNDMAN).

4. Can I order product over the telephone? - We will accept orders for materials over the phone.  Do not hesitate to call us at 888.496.3626 (888.HYNDMAN).  Your call will be routed to a sales associate to answer any technical questions you may have and process your orders.

5. What methods of payment do you accept? - We accept MasterCard, VISA, COD and cash in advance. 

6. Do you accept purchase orders? - With approved credit from established companies we also accept purchase orders.

7. Will I have to pay sales tax on my order? - If we are shipping within the State of Indiana, you will be required to pay sales tax.  If you are a tax exempt Not-for Profit Corporation or are otherwise exempt from sales tax on our products, please provide a copy of your tax-exempt certificate.

8. What are the shipping costs for my order? - ResistanceWire.Com uses Federal Express as our preferred package carrier because of the quality and affordability of their service.  We prepay the freight cost of your order and add it onto the invoiced amount.  If you would rather have your order invoiced as freight collect with the carrier of your choice, please provide your billing account number with your order.

9. When will my order ship? - Orders for stock material will normally ship within one working day from the date of order.  We strive to ship orders that have been received by 2:00 p.m. EST the same day.  Orders for non-stock material will be given a ship date consistent with the receipt of incoming materials. 

Ground Transit Information Ground Service Schedules From Origin 46808

10. Does ResistanceWire.Com ship outside of the U. S.? - While we primarily stock English sizes of alloys, our inventory and our engineering expertise are fully capable for metric requirements.  We are experienced with International transactions including shipping documentation and International Banking procedures.  Our direct international telephone line is 1.260.483.6042.

11. Does ResistanceWire.Com have a minimum order? - ResistanceWire.Com has a very low minimum billing of $50.00 per order.

12. Do you offer volume discounts? - If your purchase for resistance, high temperature, or heating element alloys exceeds the 50# weight shown on our website please contact us with your request.  ResistanceWire.Com is designed with hobbyists, engineers, and small users in mind.  We can offer competitive pricing, stocking programs, and many other services for OEMs and other large users or frequent buyers

13. If I cannot find what I am looking for on your site can you find it for me? - We specialize in providing resistance, high temperature, and heating element alloys.  We have access to many other alloys as well as other accessories for the heating industry.  If you need our assistance in locating an item, we would welcome the opportunity.  You can call our toll free number 888.496.3626 (888.HYNDMAN) or email Sales with your request.

14. What is your return policy? - We want you to be completely satisfied with any product purchased from us.  If you find yourself not fully satisfied with your purchase please call 888.496.3626 or email our Quality Department to receive an RA# (Return Authorization Number).  If the material is in “like new” condition and is not a special order you will be credited the value of the goods being returned.  In some instances a 20% Restock may apply.  Contact your sales associate for details. 

15. Where are you located? - We are located in Fort Wayne, Indiana, USA.

          Our address is:

Hyndman Industrial Products, Inc.
3508 Independence Drive
Fort Wayne, IN 46808
Phone:        260.483.6042
FAX:           260.483.1722
Toll Free:    888.496.3626 (888.HYNDMAN)